Privacy Statement

Overview

1. This document details how personal data is collected during your interactions with our website.
2. We handle personal data associated with you when you use our website. Personal data includes any information about an identified or identifiable individual, such as names, addresses, email addresses, and user activities. We are dedicated to protecting your privacy and providing a clear explanation of the personal data collected during your visit and the methods used to manage it.

Data Collection During Website Visits

Server Log Files

1. We only collect personal data transmitted by your browser to our server when you use our website for informational purposes, without registering or providing your data. The following data is collected to ensure the stability and security of our website:
• IP address
• Date and time of the request
• Time zone difference from GMT
• Content of the request (specific page)
• HTTP status code/access status
• Data volume transferred
• Referring website
• Browser type
• Operating system and its interface
• Browser version and language
2. The legal basis for this data collection is our legitimate interest.This includes optimizing system performance, enhancing user experience, providing useful service information, improving website security and stability, and identifying and tracking potential attacks or misuse.
3. This data is not combined with data from other sources and is not shared with third parties, except with relevant authorities, legal representatives, and insurance companies in cases of website misuse.
4. Collected data is stored for 14 days.

Cookies

1. In addition to the above-mentioned data, cookies are stored on your device during your visit to our website. Cookies are small text files stored on your hard drive that transmit certain information to the entity that placed the cookie, in this case, us. Cookies cannot execute programs or transmit viruses to your computer and are designed to improve overall internet efficiency and user-friendliness.
2. Cookie Usage:
• Temporary Cookies: Automatically deleted when you close your browser. These include session cookies that store a session ID to combine multiple browser requests into a single session. Session cookies are deleted when you close or exit your browser.
• Persistent Cookies: Stored on your device for a predefined period, varying by cookie. These can be removed via your browser's security settings at any time.
3. You can adjust your browser settings to reject all cookies or only third-party cookies. However, rejecting cookies may affect the availability of certain website functions.
4. For detailed information about cookies used on this site, consult the "Cookie Policy" option available on each page.
5. The processing of non-essential cookies (analytics, reporting, marketing) requires your consent, which you provide in the cookie settings at the start of your visit. You can withdraw your consent at any time by changing the cookie settings available under the "Cookie Policy" option on each page.

Types of Data Collected

Information Provided by You

1. Direct Input: Information you provide when using our services or contacting us.
2. Support Channels: Information collected when you submit a support request, identify yourself as a technical contact, communicate with a representative, or interact with customer support.

Automatically Collected Data

1. Usage Data: Information about your interactions with our services, such as features used, links clicked, attachments submitted, search terms entered, and details of team collaboration.
2. Device and Connection Information: Data about your devices, such as connection types, operating systems, browsers, IP addresses, and URLs of referring/exiting pages.
3. Cookies and Tracking Technologies: To recognize you across different devices and services, we and our partners use cookies and tracking technologies (e.g., web beacons, device identifiers).

Information from External Sources

1. Partners: Our global partner network provides consulting, implementation, training, marketing, and sales services. We receive information about contact details, event participation, and geographical locations.
2. Other Partners: Information from third-party partners, such as advertising and market research providers, about your interests and interactions with our services and ads.
3. Third-Party Services: Data from publicly available sources, such as social media platforms and business information providers, for targeted advertising, personalized communication, event promotion, and profiling.

Our Use of Collected Data

Personalization and Service Provision

We use your information to provide services, process transactions, authenticate logins, offer customer support, and maintain and improve services. This includes personalized features that enhance productivity and collaboration, such as analyzing team activities for relevant search results, notifications, and recommendations. 

Service Improvement and Innovation

We continuously strive to make our services smarter, faster, and more useful by analyzing feedback and usage patterns to solve problems, identify trends, and develop new features. New features are tested with a limited user group before broader rollout.

Service Communication

We use your contact information for transactional communications, such as technical notices, customer support responses, subscription reminders, and purchase confirmations. Personalized communications based on your activity enhance your experience with the services. Some communications may offer opt-out options within the message or account settings.

Engagement and Marketing

We use your contact information and usage data to send promotional communications, such as emails and ads on other websites, to increase engagement and optimize your experience with the services. These communications may include surveys, newsletters, events, and information about new features.

Customer Support

Your data helps us resolve technical issues, analyze outages, respond to support requests, and improve services. Information may be shared with third-party experts for support-related queries with your consent.

Security and Protection

We use your information to verify, detect, and respond to security incidents and monitor and prevent malicious, fraudulent, or illegal activities.

Legal Rights and Business Interests

We use your information for compliance with legal obligations, legal claims, audits, and in the context of corporate acquisitions, mergers, or purchases.

With Your Consent

We use your information for specific purposes not listed above, with your explicit consent, such as publishing customer stories or testimonials.

Legal Bases for Processing (EEA Users)

We process your information only if permitted by EU law when you are in the European Economic Area (EEA). Legal bases include providing services, legitimate interests (such as research, marketing, and legal protection), consent for specific purposes, or legal obligations. You can withdraw your consent at any time, affecting future processing. You can object to the use of your information based on legitimate interests, which may limit your use of the services.

Disclosure of Collected Data

We share your information to facilitate collaboration and ensure the proper operation of services. This includes sharing with third parties and across services. Some laws may consider third-party cookies and tracking technologies used for advertising as "selling" personal information, but our company does not sell personal information for financial gain.

Third-Party Notifications

1. Service Providers: Third parties provide various services, such as website and application development, hosting, maintenance, analytics, and marketing, and have access to your information under our instructions with necessary security measures.
2. Partners: Consulting, sales, support, and technical service providers may access your information for local support and consumer solutions.
3. Third-Party Applications: Integrating third-party applications into services may allow them to access your information. Before using third-party applications, review their policies.
4. Links to Third-Party Websites: Services may contain links to external websites with their privacy policies. These policies govern the submitted information.
5. Third-Party Services: Interaction with third-party services (e.g., Google login, social media) may result in shared information. Third-party widgets and social media features, such as Twitter's "Tweet" button, may collect your IP address and set cookies.
6. With Your Consent: Information is shared with third parties when you consent, such as publishing testimonials that include your name.
7. Compliance and Legal Enforcement: In exceptional cases, we disclose information to ensure legal compliance, protect our products, enforce rights, and respond to emergencies. More details are available in our transparency report and law enforcement guidelines.

Notifications to Affiliated Organizations

1. Companies: Information is shared with affiliated organizations to facilitate operations and improve services and related products.
2. Business Transfers: Information may be disclosed or transferred during mergers or sales. You will be informed of transactions and any decisions you can make regarding your information.

This privacy policy ensures responsible and transparent data management. For questions or concerns, contact [email protected].

Your Rights

1. As a data subject, you have the right to access information about the origin, recipients, and purpose of your personal data processed by us. You can also request the blocking or deletion of incorrect or unlawfully processed data, corrections, data portability, and processing restrictions.
2. You have the right to object to the processing of your personal data for reasons arising from your particular situation. You also have the right to object to the processing of your personal data for direct marketing purposes at any time without providing reasons.
3. You can withdraw your consent to the processing of your personal data at any time with future effect.
4. Please direct all requests or withdrawals of consent and requests to exercise your rights to us via a support ticket.
5. If you believe the processing of your personal data violates applicable data protection laws or infringes on your privacy rights, you have the right to file a complaint with the relevant supervisory authority. 

Policy Updates

We may revise this privacy policy occasionally. Changes will be posted on this page. Significant changes will be communicated via visible updates on service homepages, login displays, or email. An archive of previous versions of this privacy policy will be maintained for your convenience. Regularly review our privacy policy to stay informed about our privacy practices and how we protect your privacy. If you disagree with changes to this privacy policy, you must discontinue using the services.